Terms & Conditions

Our service to you:

To provide swimming lessons using STA/ASA qualified swimming instructors who will use Swim-With-Me progressive tuition. Fully trained swimming instructors will work in and out of the water teaching pupils to focus on achieving optimum results by helping support the body if required and aiding in correct stroke technique through demonstration and guidance. To provide, whenever possible, a temporary cover instructor in the event of any absence of the regular instructor. To assess students on a continual basis using Swim-With-Me continual assessment, and awarding Certificates & Badges. Swim-With-Me will endeavour to maintain class sizes but Swim-With-Me reserves the right to change the size and structure of swimming classes without notice. A Teacher and Assistant combination is not always guaranteed. Swimming days and times are not guaranteed each term. Swim-With-Me prides itself on our water based tuition but cannot always guarantee this service in each class.

Parent/Guardian Responsibilities:

Parent/Guardian must not approach poolside unless asked to do so by a child’s instructor/assistant. Parent/Guardian must ensure all children are kept away from poolside until their instructor calls them forward for their lesson. Parent/Guardian must not allow any child, including siblings to walk/play around the perimeter of the pool. Parent/Guardian must not assist in the instruction of a child during a lesson. Parent/Guardian must ensure that swimmers are changed in the correct changing rooms provided, not poolside. Parent/Guardian must remain on the premises whilst their child is in lessons. Armbands must be worn by non-swimmers unless advised otherwise by their instructor. Armbands are not supplied by Swim-With-Me and must be supplied by the Parent/Guardian. Please see POOL RULES with reference to additional requirements.

Payments of swimming fees & on line purchases:

All prices are subject to change without prior notice. We are pleased to accept orders by online transaction (secure server). All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept all major debit & credit cards with the exception of American Express. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order/service. No payments will be accepted or processed without a valid card payment in the name of the registered cardholder. Payment must be made three weeks prior to the term commencing to ensure swimming places are secured. Due to insurance purposes Swim-With-Me cannot allow anyone to swim unless all fees are up to date. Payments made by bankers cheque that fail to clear, will be subject to a £25 administration fee.

Authorised Retailer Optimal Payments www.optimalpayments.co.uk is used for all our online transactions for members, and general users.

Refunds and Cancellations:

Swim-With-Me Subscriptions & Registrations:

Our group swimming lessons are sold as a discounted block booking and are not sold on an individual lesson basis.

As the customer, you will purchase 10 group swimming lessons and we, Swim-With-Me, will allocate 12 weeks to deliver them. Swim-With-me will allocate 2 additional weeks per block booking to ensure that if there are any cancellations we can still deliver the 10 paid lessons. If no cancellations are encountered you, the customer, will benefit from 2 completely free of charge swimming lessons.

Our private swimming lessons are sold as a single lesson price or as a discounted block booking basis.

As the customer, you will purchase 10 private swimming lessons and we, Swim-With-Me, will allocate 12 weeks to deliver them. Swim-With-me will allocate 2 additional weeks per block booking to ensure that if there are any cancellations we can still deliver the 10 paid lessons. If no cancellations are encountered you, the customer, will benefit from 2 completely free of charge swimming lessons.

As the customer, you will purchase 5 private swimming lessons and we, Swim-With-Me, will allocate 6 weeks to deliver them. Swim-With-me will allocate 1 additional week per block booking to ensure that if there are any cancellations we can still deliver the 5 paid lessons. If no cancellations are encountered you, the customer, will benefit from 1 completely free of charge swimming lesson.

Customers wishing to purchase individual lessons should contact Swim-With-Me customer services on 03455 578803 directly, to make alternative arrangements.

Swim-With-Me does not offer refunds for any reason on cancellations of membership subscription or registration fees. No refunds are available for absence through sickness or holiday, or any other reason. A notice period of three weeks should be given if not re-enrolling to enable Swim-With-Me to maintain class structure and continuity. Swim-With-Me reserves the right to withdraw tuition at any time without refund. Swimmers attending lessons without the appropriate swimwear and buoyancy aids (Armbands if required) may be refused to swim without refund.

Swim-With-Me Promotional Offers:

Swim-With-Me will occasionally run promotional offers for NEW customers, unless specified promotional offers will NOT be available for existing customers attending group or private swimming lessons.

Recommend a Friend:

Swim-With-Me “Recommend a Friend” promotional offer can only be claimed by current Swim-With-Me customers.
Swim-With-Me “Recommend a Friend” promotional offer will only apply when current Swim-With-Me customer details are given by a new customer at time of initial booking and upon payment and completion of a block of swimming lessons.
Swim-With-Me “Recommend a Friend” promotional offer cannot be taken alongside any other Swim-With-Me promotional or introductory offer that may apply at that time.
Swim-With-Me “Recommend a Friend” promotional offer is valid per customer and not per swimmer.
Swim-With-Me “Recommend a Friend” promotional offer is not limited to any number of new recommendations.

Cinema Tickets:

Cinema tickets are 2 free child tickets and are part of a ‘Recommend a Friend’ promotional offer and have no monetary value.
Cinema tickets can only be claimed by current Swim-With-Me customer.

Swim-With-Me Introductory Offers:

Unless otherwise stated all Swim-With-Me introductory offers apply only at the time of initial booking with Swim-With-Me and will not apply to new bookings made from other members of the same family at later times.

Returns Policy:

Swim-With-Me on line shop:

If for any reason you are unhappy with your purchase, please return it to us (unused/unworn still in original packaging) within 14 days quoting your Packing Note Number and advise whether you would like a replacement or a refund. This also applies in the unlikely event of a Faulty item. We will replace without questioning or, if you prefer, refund your purchase price in full excluding any postage and packaging. This guarantee does not affect your statutory rights. Please mark the parcel “Returns Department” and let us know the reason for the return. Return postage and packing costs will be met by the customer. Customers should obtain proof of postage when returning goods to us, as we cannot be held responsible for parcels lost on return to us.

Swimming Registrations:

With payment of swimming fees, active members will have on-line access to Swim-With-Me member information. If Swim-With-Me fails to supply electronic information for any reason other than through negligence on the part of Swim-With-Me, members should contact Swim-With-Me Customer Service Department at the following address:
Swim-With-Me Unit 32 Broomfield House, Lanswoodpark Business Centre, Broomfield Road, Elmstead Market Essex, CO7 7FD Email: info@swim-with-m.co.uk

UK Customers only: Local rate call: (03455) 578803

Force Majeure:

We will not be liable for non-performances of our obligations caused or resulting from commercial disputes or any other circumstances beyond the reasonable control of the company such as an act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items or service ordered, then the customer’s liability will be limited to the value of the items or service already supplied together with any associated delivery charges.

Pricing and Print Errors:

Prices and specifications are checked and confirmed. While every effort will be made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter prices and specifications without notice.

Corporate Company Insurance:

Full corporate company insurance is held by Swim-With-Me, which covers all swimmers while attending their lessons. This does not extend further than the pool / changing rooms. Beyond this area any accidents that occur must be notified to the appropriate body and the matter taken up with them.

Security:

We are fully committed to providing full security through the on-line order service provided by our authorised retailer, Optimal Payments. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions. All information is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen or by the address bar, dependent on what browser version you are using.

Child Protection:

Stills photography or video recording by persons who are not Swim-With-Me personnel is not permitted poolside in strict compliance with Child Protection Policy unless prior permission is given in writing by Swim-With-Me.
Parent/Guardian must ensure that swimmers are changed in the correct changing rooms provided. Changing poolside is strictly prohibited. Children of 8 years and above must change in the correct changing room according to their gender.
Copyright ©: The contents of this site and other publications from Swim-With-Me are owned or licensed to Swim-With-Me or are used with permission by the owner. Reproduction strictly by permission only from Swim-With-Me.

Swim-With-Me Photography:

Swim-With-Me will from time to time take stills photographs and videos recordings during lessons for use of advertising purposes. Parent/Guardian will be given the opportunity to opt out of this at the time. If Parent/guardian does not opt out at the time it will be taken that they have consented to the stills photograph or video recording being taken and used for Swim-With-Me advertising purposes.